The role

ZoodPay is looking for a Key Account Manager to join our growing team in Uzbekistan. Reporting into the Merchant Success Manager, this position provides an exciting opportunity for a client-facing account or sales manager to develop relationships across a mixed portfolio of premium SMBs and top-level SMB merchants. This role would suit a proactive and strategic individual who is now looking to build their career within a fast-growing, global company

Key Responsibilities

• Developing relationships across a mixed portfolio of Premium SMBs and top-level SMB merchants to drive ongoing sustainable growth, engagement, and merchant advocacy.
• Driving merchant engagement through actively encouraging and supporting merchants to participate in key ZoodPay marketing initiatives, core SMB campaign activity and any bespoke activity with a direct ROI target.
• Identifying merchant expansion opportunities across your portfolio including omnichannel expansion, cross border trade, global market expansion and assess the relevancy of any other new ZoodPay product initiatives as they launch.
• Manage the lifecycle contact strategy for your portfolio, providing frequent rich industry content, data insight, and portfolio analysis to help support strategic merchant planning.
• Execute proactive save and re-engagement programs across the broader UZ SMB base, supported by trigger base modeling to reduce churn and retain an active merchant base in Uzbekistan..
• Ensure technical support queries are promptly resolved either directly or facilitating via Merchant Services support.

• Strong communication and interpersonal skills
• Commercial and business acumen
• Customer and results-focused
• Self-starter who is comfortable working in a fast-paced environment
• Analytical and problem-solving abilities
• A minimum of 2 years experience in a client-facing Sales/Account Management or Customer Success role
• Retail or payment/finance industry experience advantageous
• Bachelor’s degree preferred