Customer Support Agent

Job description

We are looking for a Customer Support Agent who will act as a liaison, provide product/services information, answer questions, and resolve any issue that our customers might face with accuracy and efficiency. 

We are looking for someone who is genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.
Possibility of evolution after 6 months as a Customer Support Supervisor, Key Account Associate or Marketing Coordinator

Duties:

  • Fast replies to instant messages and online chat
  • Maintenance and processing of customers claims
  • Providing complete information regarding the company and products
  • Processing of incoming and outgoing calls
  • Close cooperation with all departments on customer issues (Logistics, Payment, Local Sales)
  • Timely resolution and escalation of questions from the client
  • Constantly checking the application and website
  • Providing, upon the supervisor's request, information on incoming/outgoing calls, average wait time, response rate, preparation of reports and analysis of call processing data, etc.

Job requirements

  • Fluent in spoken and written Uzbek and Russian
  • Excellent communication and negotiation skills
  • Knowledge of technology, especially software applications and telephone systems
  • Ability and skills in problem solving, leadership and customer servicing skills
  • Excellent understanding of company policies and services
  • Ability to remain calm and polite under pressure and in tense situations
  • Ability to control emotions, resistance to stress
  • Ability to quickly adapt, find independent solutions to problems
  • Educability, desire to grow and develop